Subject: English Language Test - Vamsi Tella
From: Vamsi Tella <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 08:45:17 -0400

| | Foreign Language Screening Test

Name | Vamsi Tella    /  (+91) 8919388067    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Thank you for reaching Baby shop support.

My name is Vamsi, and I have taken ownership of your case. I understand that you need assistance in checking the status of your order. I will be happy to assist you with this.

I have gone through your order ID, and the account, and I'm happy to inform you that your order has been dispatched on the same day of placing the order. Unfortunately, the order could not be delivered to your address as the address given for the delivery was wrong.

Please do not worry, I would request you to revert to this email with your current address, and we will make sure to get the order delivered as soon as possible.

Regards,
Vamsi
Team- Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for reaching Baby shop support.

My name is Vamsi, and I have taken ownership of your case. I'm sorry to hear about the scratches on the TV Cabinet. I understand how it feels, when a purchase doesn't go as expected. Please do not worry, I'm here to help you!

I have checked on this with my team, and I'm happy to inform you that, we will replace the product for you.

You will be receiving an email, confirming the same. I hope this helps you.

If you have any questions, please feel free to revert to this email. At your help 24/7.

Regards,
Vamsi,
Team - Babyshop.

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