Subject: English Language Test - Ram Nawgaiya
From: Ram Nawgaiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 07:20:41 -0400

| | Foreign Language Screening Test

Name | Ram Nawgaiya    /  (91) 7000833389    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,
Thank you for your interest in our shop.You can directly contact us on toll free number for any kind of problem in our product
Here's wishing you continued success in your Products search ahead!
Best regards,

Shop Management Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear XYZ,

I apologize to you for receiving a bad product. We have seen all the details of your order.
I will take up your problem with my superiors for which I have said ticket no. is MCT143C.
Sir, please solve your problem as soon as possible.

Homebox Team

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