Subject: English Language Test - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:21:05 -0400

| | Foreign Language Screening Test

Name | Saurabh Singh    /  (+91) 7651834342    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We regret you for the delay in delivery of the product containing hand bag.The reason for the delay was that the address which you provided for the delivery was not correct .Our team tried delivering the product multiple times but due to wrong address we could not reach you.

Kindly, provide us with your new address so that we could make the delivery as soon as possible.

Sincerely,
Saurabh Singh
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We regret for the inconvenience .We are extremely sorry for the  damage product you received.We always try to provide best to our customers therefore we ensure that our product should pass from multiple quality checks and reach in its best condition before to the customer. But sometime the product gets damaged while shipping.

I assure you that your product will be replaced soon and you would not face  such issue again.

We value our customers.

Sincerely,
Saurabh Singh
babyshop.com

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