Subject: English Language Test - Neena Pandey
From: Neena Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 05:34:27 -0400

| | Foreign Language Screening Test

Name | Neena Pandey    /  (110045) 8604793077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com,
I would like to inform you that the recent order placed by you has not been delivered to you're your registered adress as per the delivery partners update. He was unable to track the updated address. I would request to kindly update the same so that the order may be deliver by us soon.
Thank you
From team
Babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from Homeboxteam,
Hi.
We regret to hear that the delivered item from our side wasn't up to the mark. I request you to drop a  replacement mail with your registered order I'd. We will provide a replacement with your order with a fresh new product. We hopefully wish that this time you won't have to experience unpleasant service. Also, I would request you to drop a feedback if there is any such issues.
Thank you
Team homebox.

| |