Subject: English Language Test - Shaurya Sharma
From: Shaurya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 05:11:40 -0400

| | Foreign Language Screening Test

Name | Shaurya Sharma    /  (91) 9997725959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam/sir,

I'm very sorry there was trouble
with your order. It's always
important for us to deliver our
products quickly and
seamlessly. We acknowledge
that we failed you this time by
delaying your order we tried to reach at your location unfortunately our delivery boy is unable to
find your location and contact you kindly set
and check your delivery location again after the confirmation your order will be delivered in 2-3 business days.

Thank you for your patience. If you need anything else, let me know if I can help.

Shaurya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I’m very sorry you had to go through this experience. This was caused by some problem with our supply chain system it happen in some cases.

I’ve passed your complain on to our team and make sure you’ll get replacement of your product as soon as possible. we’ll make sure we use this experience to grow and learn as a team.

Thank you for your patience and I hope your issue was eventually resolved. If not, let me know if I can help in any way.

Shaurya

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