Subject: English Language Test - Pallavi Jaitly
From: Pallavi Jaitly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:34:58 -0400

| | Foreign Language Screening Test

Name | Pallavi Jaitly    /  (91) 8800967144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings!

At the outset we express our sincere apologies for the displeasure caused to you.

Reference to your mail, we would like to inform you that the address details shared are incorrect which lead to delay of delivering the product.

Request you to help us with the complete correct address details, so that we can get the needful done on priority basis.

Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings!

At the outset we express our sincere apologies for the displeasure caused to you.

Reference to your mail, we request you to share the clear picture of scratches on cabinet so that we can co-ordinate with our respective department for the replacement of product.

Regards,
Homebox Team

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