Subject: English Language Test - Riya Joon
From: Riya Joon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 03:43:13 -0400

| | Foreign Language Screening Test

Name | Riya Joon    /  (110077) 07042254714    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for reaching out to Livesalesman!

I am sorry for the inconvenience you've faced, we'll surely help you up with the same, as we can check form our side the delivery address mentioned was incorrect confirmed by the courier service, we are happy to sort this out for you please provide your valid address and delivery instructions if possible we are happy to hear form you!

Thank you for contacting Livesalesman.
Have a blessed one!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for reaching out to Livesalesman!

We are really sorry for the inconvenience caused, we'll surely help you with the same Abdul, you are all good to go with the replacement or the refund please revert back to us with the the order details and confirmation for the refund/replacment we are happy to help!

Thank you for contacting Live salesman!
Have a blessed one!

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