Subject: English Language Test - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 03:58:47 -0400

Foreign Language
Screening Test

Name

Ashutosh
Kumar    /  (+91) 6200049216    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Your order No. - ................

Date of Purchase - .............

Your Address - ................

Apologies for inconvenience,

Your order was shipped on same date of your purchase.

Request you to confirm your address which was shared with us because our
delivery patner is not able to locate the given address. In case your address is
correct please respond for another attempt else share the correct one which will
be given to our delivery patner for further delivery related attempts.

Thanks for writing us your queries, hoping for prompt and quick response from
your end.

Thanks and Best Regards,

Ashutosh Kumar

Email of [email-masked]

Contact number +919876543210

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Condition :

1. Where customer is not genuine/bad track record and keeps complaining about
products.

- As per our company policy we cannot replace or refund once installation is
done and accepted by the user/customer.

2. Where customer is new/genuine(who has great order record and brings lot of
business to us):

- Regreat for inconvinience, and as per your request we would refund/replace
against you defected piece received.