Subject: English Language Test - Richa Mishra
From: Richa Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 01:38:44 -0400

| | Foreign Language Screening Test

Name | Richa Mishra    /  (91) 8709567137    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam,

This mail is regarding the order of handbag from babyshop.com. As we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on 9 to pickup your order.

Thank you,
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Hope you are doing well. We sincerely apologise for the issue as you informed there are so many scratches on the cabinet. Our team will surely look forward to it and get it replaced for you. I hope that will resolve the issue also. Thank you for informing us about it. Our team will surely reach out to you within 24hours and cabinet will be replaced.

Thank you,
Team Homebox.

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