Subject: English Language Test - Bhumika Tiwari
From: Bhumika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 23:46:26 -0400

| | Foreign Language Screening Test

Name | Bhumika Tiwari    /  (91) 9027090466    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ
We are writing to you about your product "Hand bag" with the Order ID: XYVFDHJITEW

We tried to get in touch with you on "1234568790" to discuss the issue as our delivery boy finds the address incorrect ,
but couldn't reach you.

We are sorry for the trouble caused to you, we realize the importance of the issue and we understand this is not what you expected.

We will try calling you again within 4 working hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 AM and 9 PM by replying to this email.

We hope to hear from you soon.

Thanks,
ABC
Baby Shop Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We certainly understand this is not what you expected and we do not want you to go through this as well.

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 1 May, 9:00AM

Thanks,
ABC
Homebox Customer Support

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