Subject: English Language Test - Aslam Khan
From: Aslam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 08:31:10 -0400

| | Foreign Language Screening Test

Name | Aslam Khan    /  (91) 08448820799    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As a customer service it is my first priority to provide the best service to the customers. The situation was given to me above that the ordered has been delivered at the same address which is mentioned in order but customer is saying that you delivered the order in a wrong address. Please check the status of my order.
Two things are possible here. First whether customer has given the incomplete or spelling mistakes address. In this case it could be asked to the customer please recheck the address it there any mistake that happened unintentionally, so make it correct.
It can be asked to change and update the address in case of any mistake then we can deliver to the correct address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First we will show our regret for the inconvenience service and promise that it would not happen with you. As the customer has seen many scratches on the TV Cabinet. He wanted to repair it or replace with the new unit. Our team will look into this matter such as what was condition when they have installed the TV. If the item was found bad diffenally it would be replaced by us ASAP. Every e-, commerce company has some rules to exchange and replace the order. The team will verify on it and service will be given as per the norms.

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