Subject: English Language Test - Damini Sharma
From: Damini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 10:30:03 -0400

| | Foreign Language Screening Test

Name | Damini Sharma    /  (91) 8076450385    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Ma'am as per the information we had, we have delivered the order on the same address. But, what I can do for you is we can check whether the order has been returned or not and then we can send it to the correct updated address but that might take some time. Therefore, we would request you to please wait.
Thanks and Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We apologise for the inconvenience caused. And we assure that the needful will be done by the end of the day.

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