Subject: English Language Test - Kandala Thanuja
From: Kandala Thanuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 08:14:00 -0400

| | Foreign Language Screening Test

Name | Kandala Thanuja    /  (+91) 9392888435    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam we tried to reach at your location to give you
Yours ordered _handbag unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on 9 to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the scratches upon the TV
sir/ madam
Ok
I will replace the Tv at the same cost

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