Subject: Arabic Language Test - Belal Ahmad
From: Belal Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 07:01:46 -0400

| | Foreign Language Screening Test

Name | Belal Ahmad    /  (50008) 07355519314    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry to hear you have not received your parcel and  if we cannot locate it, we will of course refund your money for this order. Please could you check some things on your end first:

Please verify this is your current mailing address as this is the address on the order.

Regards,
Belal Ahmad

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.

Regards,
Belal Ahmad

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