Subject: English Language Test - Abhimanyu Gaur
From: Abhimanyu Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 04:01:11 -0400

| | Foreign Language Screening Test

Name | Abhimanyu Gaur    /  (91) 7303847312    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:[email-masked]
To:[email-masked]

Subject- Order tracking

Dear ABC,

Thank you for contacting babyshop.com. I understand your concern is regarding the order status and, I will definitely help you with this.

Firstly, I really apologize for the delay in your order delivery, also I have checked the details and, I can see that the delivery address mentioned is wrong as per the courier service.

So, I request you to please share the complete address, so that the order will be delivered in next 24 to 48 hours.

Thank you for being a valuable customer.

Thanks and Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From:[email-masked]
To:[email-masked]

Subject: Return & replacement

Dear Abdul,

Thank you for contacting homebox.com. I understand your issue regarding to many scratches on the cabinet and you want the replacement or refund.

Firstly, I really apologize for this and I will definitely help you with this. I will go ahead and send a new replacement unit for you and our ground team will get back you in next 24 to 48 hours and replace it with new one.

I hope, I'm able to help you with this, if you still face any issue, please do contact us we're here for you 24/7.

Thank you for being a valuable customer.

Thanks and Regards
XYZ

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