Subject: English Language Test - ISHU KUMAR
From: ISHU KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:00:14 -0400

| | Foreign Language Screening Test

Name | ISHU KUMAR    /  (91) 7088468282    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Medam,

I would like to inform you that we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you.
I request you to set and check your delivery location again and call on 00 for redistribution of your order.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr.Abdul,

I’m extremely sorry to hear about your experience with Homebox. I can understand your concern.

I request you to please share the image of the TV cabinet with us.

I want to let you know that I have kept your complaint on top-priority and we will try our best to make your experience best with Homebox.

We appreciate your patience!

Sincerely,
Team Homebox

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