Subject: English Language Test - Kirti Singh
From: Kirti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 09:03:17 -0400

| | Foreign Language Screening Test

Name | Kirti Singh    /  (+91) 8400727450    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hlo sir/ma'am, Good afternoon , I apologized for the inconvenience caused, As I can see you have placed an order 14 days back but it is shipped to the courier company same day, they tried to contact you but your address is incorrect so they are facing issue for delivering your order, I request you to share your updated address so that we can deliver your order at your correct location,We are always there for your concerns, you can contact us whenever you want, we will try our level best to help you out. Thank you for understanding us and for contacting us, have a great day ahead.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hlo sir/ ma'am, Good afternoon, I am from Homebox team, I really apologized for the inconvenience caused, this issue is rare but we are here for your help and we will definitely help you out, I request you to wait for 24-48 hours , our team member will contact you again and he will be at your location and after checking the TV cabinet , we will provide you a replacement and this time I assure you you will not face such issue again, If you are facing any issue with your order then please let me know, we will provide you a best possible way, thank you for trusting us and I request you to wait, our team will contact you soon. Have a great day ahead Abdul.

| |