Subject: English Language Test - Diksha Bisht
From: Diksha Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 07:24:15 -0400

| | Foreign Language Screening Test

Name | Diksha Bisht    /  (110084) 9205271428    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii

This is to inform you that our delivery boy went to your address but the neighbours tell that you are not here anymore .So our delivery boy tell us the problem .So i want you to send your current address so that we can deliver your products to a right place. You can send me a mail or you can call me on my no 9205271438.

Thanks and regards
Diksha bisht
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii

Yes we understand your problem don't be panic we will exchange your tv cabinet within 24 hours just allow us sometimes we will send out team member again to your home for your problem.And i make sure now we will provide a best product to you so that you cannot face any problem now .And sorry for the product that we deliver to you it is done by mistake .

Thanks and regards
Diksha bisht
Homebox team .

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