Subject: English Language Test - MAROOF Akbar
From: MAROOF Akbar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 06:46:40 -0400

| | Foreign Language Screening Test

Name | MAROOF Akbar    /  (09) 7889443441    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ

Sorry to hear that you have not received the order that you have recently placed, please allow me sometime so that i can check this for you

Sorry to keep you waiting

As i am able to check the address that you have provided while placing the order seems incomplete  due to which our courier partner is unavailable to deliver it to you, I would request you to help me with the correct address so that i can share it with out courier partner so that they can deliver the order to you asap.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience, Please allow me a minute so that i can check it for you.

Sorry to keep waiting,

I will share you the email id of our team so that you can share the pictures of the TV Cabinet with our team once they will get it,They will arrange a replacement for you.

Thanks

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