Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 06:24:39 -0400

| | Foreign Language Screening Test

Name | Deepak Kumar     /  (201301) 8218456804    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject:- Order status.

Hi sir I apologize for the inconvenience we will help you regarding your concern. As I have reviewed your account and found that you have ordered a hand bag from our online store 14 days back. The order was shipped by us' and handed over to courier company same day when the order was placed. The courier boy tried to deliver the order at your address but as per the courier boy address was wrong. I would request you to kindly cancel this order at your end and place a new order. Right now we are unable to change your address. I apologize for the inconvenience.

Regards
Deepak kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject:- Damage/ Defective

Hi Abdul I apologize for the inconvenience we will help you regarding your concern and I  assure you this will not happened again in the future. I would like to inform you that I am raising the return request for this product. I have raised the request this is your ticket id 123456. Kindly packed your product that you have received at the time of delivery.

Regards
Deepak kumar

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