Subject: English Language Test - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 05:58:48 -0400

| | Foreign Language Screening Test

Name | Rishabh Gupta     /  (91) 9169995583    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon Mr. Sharma

We have received your quray regarding the your order . The order not delivered on your address due due to address is not correct.. so please I request you to please  correct your address your self so that we will delivered your order on time on your correct address ... further any query please revert me
Thankyou so much to contacting us.
Thanks
Rishabh gupta
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Great you sir/ ma'am
We have received your mail regarding return and replaced  your TV. Sir I understand your concern and sir I forwarded your query to our team and team will be contact to you as soon as possible so please sir we request you to wait for it we will definitely solve your issue...
Thanks regards
Rishabh gupta
Xyz

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