Subject: English Language Test - Mehtaab Singh
From: Mehtaab Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 06:28:57 -0400

| | Foreign Language Screening Test

Name | Mehtaab Singh    /  (+91) 9873656467    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

We apologized for the inconvenience you faced with your recent order with us. We have checked with our delivery partners and found that the address you provided is incorrect.

The order has been returned to us from our delivery partners, we request you to kindly check and confirm your delivery address and update your profile So that we can make a delivery attempt again.

Do let us know if you have any concerns or issues. We will be happy to assist you.

Thank you
Mehtaab Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

We are sorry to learn that you received TV Cabinet in a damaged condition, This situation is certainly unusual and we are sorry for the inconvenience that may have caused. At Homebox, we strive for our client's satisfaction and prioritize their needs.

As per your request, I have issued a replacement order. Kindly accept our apology.

Kind Regards
Mehtaab Singh
Homebox

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