Subject: English Language Test - Luv Chaudhary
From: Luv Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:10:33 -0400

| | Foreign Language Screening Test

Name | Luv Chaudhary    /  (+91) 9990700389    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Welcome To BabyShop.com.
Your past ordered a handbag from our online store 14 days back but your's address as per the courier was wrong so that's why it was returned to our company.Please correct your address and order it again.Have A Good Day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Welcome to Homebox Team,
We feels sorry for inconvieneince.We understand the matter that is you purchased a TV cabinet last week and our team was installed TV cabinet at your home in morning and after Team left you find scratches on it.Don't worry Sir we will replace TV cabinet with new one in this week or as soon as possible.Again sorry for inconvinience and we give you assurity that problem will not repeated again in future.

Thanks for Shop with Homebox Team.

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