Subject: English Language Test - Jyoti Jaiswal
From: Jyoti Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 02:22:52 -0400

| | Foreign Language Screening Test

Name | Jyoti Jaiswal    /  (+91) 9044287889    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Ma'am/Sir
This is in response to your mail(enquiry)
Can you please confirm your address once again? As our delivery executive tried delivering your product, but address found to be wrong. Kindly confirm your address and if the address is wrong then please re-order the product.

I hope I'm able to solve your query, thankyou and have a nice day:)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning ma'am/sir
This is in response to your mail, we are sorry for the inconvenience caused to you, and dont worry your problem will be solved at the earliest. As you have mentioned there are scratches on the cabinet, can you just provide us with the pictures? Our research team will check and will replace your product ASAP.

Thankyou for contacting, have a wonderful day.

| |