Subject: English Language Test - Mohd Akhlaque
From: Mohd Akhlaque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 08:57:00 -0400

| | Foreign Language Screening Test

Name | Mohd Akhlaque    /  (+91) 9017733786    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are really sorry for inconvenience caused to you . Rest assured we are working on your concern and will definitely provide you with suitable resolution.
For the time being . You can just wait for the product to be return to the warehouse , once the product is returned to the warehouse and it passes quality test  it will be reshipped to your address within the prescribed time limit . For that May I have the correct address of yours so that the product can  be shipped to your address conveniently .  Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all , we are really sorry for the problem you are facing .
Please rest assured , we will definitely help you regarding your concern .
I have registered a complaint on your behalf , you can note down the complaint number for future reference.
You can wait for sometime , our man will call you back and he will help you regarding your concern.
Please keep the cabinet safe with you , our man will be looking into the issue and he will let you know the future course of action as well.
Thank you for using Homebox's TV cabinet , we will try to make sure that you do not face any issue in future.
Thank you for being a valuable customer of Homebox .

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