Subject: English Language Test - Girijesh Kumar
From: Girijesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 06:31:55 -0400

| | Foreign Language Screening Test

Name | Girijesh Kumar    /  (91) 9958864688    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

When customer call on customer care service no we should right guide him as you know customer address mentioned wrong according to above.  As CR we should follow him on his contact no and show empathy so that we build relation between me and customer. help him the product should not deliver at exact address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am embracing of your inconvenient that in TV Cabinet found many scratches. your problem is being registered right now on priority basis.

Don't worry your TV will be replaced soon and you are given assurance from me and our company side.

Thanks and Regard
Girijesh Kumar
Customer Service Representative

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