Subject: RE: Updated Courier Escalation Matrix
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Karim Asklany <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, "Raneem Alqutub" <[email-masked]>, Ali Mkhaimer <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 21 Apr 2022 10:17:00 +0000

Hi Yahia

Agents have been informed  and our escalation matrix has been updated.

Best regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Thursday, April 21, 2022 12:53 PM
To: HB.CCCKSA; Crys_HBKSA; Nada Hattar; Raneem Alqutub; Ali Mkhaimer; syed ataullah; Shakeeb Arsalan
Cc: Karim Asklany; Ramesh Gottimukkala
Subject: FW: Updated Courier Escalation Matrix

Dear All,
Please check updated Courier escalation matrix and inform your respective team accordingly.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 21, 2022 12:29 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>; Tarek Mohamedali <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; KSA CCCTeamLeaders <[email-masked]<mailto:[email-masked]>>; KSA.CCCSTAFF <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Aniket Mhangore <[email-masked]<mailto:[email-masked]>>
Subject: Updated Courier Escalation Matrix

Dear All,

Please find attached for courier escalations matrix and make sure to share with all agents.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

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