Subject: English Language Test - Hamad Hussain
From: Hamad Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 05:19:54 -0400

| | Foreign Language Screening Test

Name | Hamad Hussain    /  (91) 9990334993    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ madam

As per your given Address to deliver the courier, noted that the address is incorrect, kindly provide the correct address could be able to send it as soon as possible!

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir

We received your email regarding the the product is not in a good condition as you seen before purchase at the store,we apologise and our field team will visit and solved it as per our company guidelines!
Thanks

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