Subject: RE: Call Back request - 9514996234
From: Faraz Lohani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ali Mkhaimer <[email-masked]>, Ali Atef <[email-masked]>
Date: Wed, 20 Apr 2022 08:59:09 +0000

Hi @Ritesh Sharma<mailto:[email-masked]>,

Kindly advise here if we can get refund approval for this item as the customer is still chasing us for his it.

Order number: 9514996234
AWB: FP112421002893
Concept: Lifestyle

Missing Items: 162764002 - - Textured 2-Seater Velvet Bench - 78x40x42 cms
Item value: AED 299

Total order value: 2800.50

Customer History: The customer has completed almost 50 orders with us till now since 12/31/2020 and more than out of which more than 10 orders are for order value AED 1000+

Please also go through the trail mail as the order is for last year November.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, April 4, 2022 10:07 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ali Mkhaimer <[email-masked]>; Ali Atef <[email-masked]>
Subject: Call Back request - 9514996234

External email sender, please take precaution.
Hi Team,

With regards to Order ID 9514996234, the customer is complaining about a missing item 162764002 - - Textured 2-Seater Velvet Bench - 78x40x42 cms, worth AED 299.00. The order was placed on Nov 23, 2021 and delivered on Nov 27, 2021.

The customer reported the issue on Feb 22, 2022 to us and we have escalated the same to DXBteam. They informed us that since the order is almost 3 months old, and the customer didn't come to us earlier, we will not be able to assist further.

But the customer keeps coming back stating that the order is still showing 'Processing' and this is the reason why she reported the issue late.

Now, the customer is asking for a call. Please confirm whether we can arrange a call back for this issue or not.

Mobile: 971569439976
Whats App: +447425791773
Name: Dr Tasmina Mahbub

Thank you for your help!

Regards,
Apoorv.
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