Subject: Dutch Language Test - PRABAL MANHAS
From: PRABAL MANHAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 12:58:15 -0400

| | Foreign Language Screening Test

Name | PRABAL MANHAS    /  (918527379909) 8527379909    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir / Mam ,

Greetings from babyshop.com !!

Hope you are doing well.

This is regarding your order with order Id : OID12345678
Item ordered : Hand bag
Ordered date : 05-04-2022

As per the information available on the delivery partner's website  we have come to know that the your order has not been delivered yet because the address mentioned was not right.

We sincerely apologize for the delay and we request you to share the correct address on the mail id [email-masked]

So that we can share your correct address to the delivery partner and make it deliver to you at the earliest and this process will take 4-5 working days .

We request your patience and understanding .

Please do not hesitate to write to us at [email-masked] , we would be glad to help you.

Thanking you,
Prabal Manhas
Customer service executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul ,

Greetings from Homebox !!

Hope you are doing well.

We sincerely apologize for the inconvenience.

We request you to share the images of the scratches on the product so that after reviewing we can move further with the replacement of your product as your product only has the replacement policy.

Please feel free to write to us at [email-masked]

Thanking you,
Prabal Manhas
Customer Service executive
Homebox

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