Subject: English Language Test - Vikrant Malik
From: Vikrant Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 10:22:20 -0400

| | Foreign Language Screening Test

Name | Vikrant Malik    /  (+91) 7466887766    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Thank you for getting in touch about the delivery of your order.

We have gone through your problem and talked to our courier partner. The address given for delivery is wrong. You can mail the updated address, your order will be delivered in the 2-3 working days.

Kind regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

We have received your complaint, our team member will come for inspection and after the analysis, if your TV comes under our policy we will replace it with a new unit. Thanks for your patience.

Kind regards
Team HomeBox

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