Subject: English Language Test - Shiva Chauhan
From: Shiva Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 08:51:17 -0400

| | Foreign Language Screening Test

Name | Shiva Chauhan    /  (201005) 9650663145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
This is to inform you that the shipping you have given to us is wrong.

we requested to you that kindly provide a proper shipping so your can be deliver to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,

This side shiva.We are very sorry for any kind of inconvenience cause to you.

I would like to inform you that your cabinet can't be return or replace because as per the policy if there is any phisical damage would occur because that your tv is in working condition so can't arrange a refund or return but we arrange a tv cover for you

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