Subject: English Language Test - Ankit Bhatt
From: Ankit Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 07:05:51 -0400

| | Foreign Language Screening Test

Name | Ankit Bhatt    /  (91) 9458997037    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam,
We tried to reach  at your location to deliver your ordered handbag, but our delivery  boy was unable to find the location  which was registered to your account. So plese kindly update the correct  delivery address  so the we can deliver  your item to you .

We are sorry for the delay.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Una enclave gate no.2
Mayur vihar phase 1
New Delhi

19 April 2022

The homebox team,

Dear sir/mam,
First off all we are very sorry for the inconvenience  caused. This item is eligible for free replacement,within 10 days of delivery,in an unlikely event of damaged or defective item
delivered to you.
Please keep the item in its original condition,with user manual,warranty cards and original accessories in manufacturer pakaging for a successful return pick up. Kindly share the defective item photos with us so that we can proceed to further processes. Your application will shared to the investigation team and they will reach to you in 2-3 days.
Thank you.

| |