Subject: English Language Test - Sovit Choudhary
From: Sovit Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 06:31:12 -0400

| | Foreign Language Screening Test

Name | Sovit Choudhary     /  (+91) 9557648861    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Rahul,

We apologize for the inconvenience caused to you due to the product not being delivered.

As we discussed with our team mention the product not delivered due to an incorrect delivery address. we would like to request that you kindly reply to this mail with your current address. So that we follow you with your product.

For further assistance, feel free to contact us. We will be happy to assist you.

Sincerely,
Sovit Chaudhary
customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience that our product didn’t meet your expectations. However, we are grateful for your feedback. Your feedback will help us improve our offering.

As requested, we have processed the return of the TV Cabinet you purchased from us. We would like to request that you return the TV Cabinet in the original shipping box using the attached shipping label and instructions.

Once we have received the goods, we would issue you a refund within 7 days.

Once again, We sincerely apologize for the inconvenience.

For further assistance, feel free to contact us. We will be happy to assist you.

Sincerely,
Sovit Chaudhary
customer support

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