Subject: English Language Test - Kulshreshthe Kasana
From: Kulshreshthe Kasana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 05:31:40 -0400

Foreign Language
Screening Test

Name

Kulshreshthe Kasana    /  (110094) 7210827500
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir,

First of all, I would like to say that  your parsal which
you had ordered 14 days ago, one of us customers tried to deliver at your home
but address was mismatched that is why I would recommend you to send an
appropriate address through which we can reach out you.

Regard

Xxxx

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/ma'am

I am Adam who has visited to your website
many times to buy products and I know the policies of your company. Along with
it, a few days ago when I searched the e-commerce company and on my one click
various companies name appeared instantly and I tried to find out one which
provides suitable products for the customers. Apart from it, products were
reasonable and it was best practice ever with an e-commerce
company.