Subject: English Language Test - Avinish Kumar
From: Avinish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:05:27 -0400

| | Foreign Language Screening Test

Name | Avinish Kumar     /  (+91) 7842755969    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi client,

Greetings!

I hope you're doing well.

I'm sorry for the delay occurred to you.

The courier partner have updated that the address provided by you is not valid.

Kindly update your valid delivery address so the courier partner can deliver the purchase item at the earliest.

Thank you and I'll be waiting for your response.

Kind regards
Avinish Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi "client"

Greetings!

I hope you're doing well.

I'm extremely sorry for the inconvenience faced by you.

To help, i can send you a replacement or provide you a full refund for this purchase.

Please revert back with your confirmation so I can proceed accordingly.

Thank you, waiting for you response

Kind regards
Avinish kumar

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