Subject: English Language Test - Amisha Tiwari
From: Amisha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 00:38:45 -0400

Foreign Language
Screening Test

Name

Amisha
Tiwari    /  (91) 7844946517    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Sorry for the inconvenience caused to you, our team mates are working on this
issue on prior basis. We have found the mistake that has occurred by the courier
company, but no worries we are trying our best to resolve this at the earliest.

You'll be getting your order very soon since the order has been dispatched
smoothly and you will receive it very soon.

Best regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Sorry to hear this but our team installed the TV cabinet in proper condition
with no scratches at all. As per our policies,we can not give the refund once
the installation is done and for the return policy, one of our team members will
come at your place to check the status of the product and will advise you the
best for this situation.

Thanks and regards

Homebox Team