Subject: English Language Test - Shankar Bala
From: Shankar Bala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 00:32:47 -0400

| | Foreign Language Screening Test

Name | Shankar Bala    /  (+91) 9560246409    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am,

Greetings of the day,
Hope you are doing well.

I would like to thank you for contacting us and I assure you the resolution will be given to you.

Let me quickly check and share the status of your order.

Status : Order not delivered due to address incomplete.
As checked the order has been placed today and it has been dispatched or handed over to courier company for the delivery, we would like to comfirm the address again and request you to share the complete address with certain landmark. So that we can rearrange the delivery at your place.

Address : _____________________.

We apologies for the inconvenience and looking forward to get the complete details so that issue can be resolved.

Thank you & Regards,
Shankar Bala

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day,
Hope you are doing well.

We apologies for the inconvenience caused to you.
As you have confirmed that TV cabinet has been installed today itself and later on you found scratches on it. We deliver the item with proper safety and if it has a normal scratch which can be removed post rubbing then I would request you to try it out once. In any case you wish to get it replaced or returned the item you may raise a request from the app or website for the same.

We assure you the issue will be resolved.

Thank you & Regards,
Shankar Bala

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