Subject: English Language Test - Mayank Bansal
From: Mayank Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 08:19:24 -0400

| | Foreign Language Screening Test

Name | Mayank Bansal    /  (+91) 7291853766    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly we will apologize for the inconvenience caused to the customer from our side and the order was shipped by us so far then also it is our responsibility to check whether the address entered by the customer at the time of sending the courrier is correct or not and if he/she is making sure that it was correctly filled then we will check in our systems that is there any mistake we have done also and if there is a mistake then we will process the order again from our side so that customer can get their courrier without any issue

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Greetings ...

We sincerely want to apologize for the inconvinience caused to you, We have gone through your concern above and would like to inform you that we are highlighting this issue to our concerned team and we will get back to you with the best possible resolution.

Regards
Mayank Bansal
Team

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