Subject: English Language Test - Shailendra Kumar Sahu
From: Shailendra Kumar Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 08:16:41 -0400

| | Foreign Language Screening Test

Name | Shailendra Kumar Sahu    /  (+91) 8130500306    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer ,
Hope you are doing well , you recently posted a order with us (ORDER NO.2314)which was dispatched from our side on time but when our courier delivery reached at the mentioned address they found that the mentioned address by you does not match with the area that is mentioned and hence we would like you to revert with the address again so that we can reach you with the least time and deliver you the respective order .
Regards,
Shailendra Kumar Sahu
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul ,
Hope you are doing well, We apologize for the inconvenience caused by us and would make sure that such incident are not repeated again from our side .As per your complaint we can understand that the product had various flaws and you want us to replace it . We understand your concern and we have forwarded your case to the concerned team and once we get a reply we would provide you the compensation . We request you please share the images of the product for better understanding the flaws in the product. Again we apologize from our side and we would be waiting for your revert .

Looking forward for your reply on this E-mail .

Regards,
Shailendra Kumar Sahu
Customer support executive

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