Subject: Arabic Language Test - MOHAMED ISMAIL
From: MOHAMED ISMAIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 06:49:20 -0400

| | Foreign Language Screening Test

Name | MOHAMED ISMAIL    /  (+91) 8374897650    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Yes sir, I understand your concern, and now i am checking it, please allow me a minute to contact with the yes sir. the delivery man already reached to your location but he couldn’t find the address that you mentioned on the website, can you write the correct address and I’ll inform him, he will come to your address.
Ok sir , I just updated your address, the delivery man should reach to you within 10 to 15 minutes.
Thank you for contacting us, do you need help in something else ?
Ok thank you for choosing our company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir .
This is Homebox technical team,
We understand your concern, am really sorry for that, we request you to take some photos for the scratches, that can allow us to study the case carefully, and the team will contact you within 2 hrs.
Thank you .
Hombox

| |