Subject: English Language Test - Ayushi Chaudhary
From: Ayushi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 02:05:09 -0400

| | Foreign Language Screening Test

Name | Ayushi Chaudhary    /  (91) 07827381719    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir/ mam ayushi this side nd I got your mail. So I m here to help u . As per your complain u did not receive your order till today. Bt I want tell you we courier your order same time bt deliver boy is not found your address I think u have any mistake in your address so I request u check and update right delivery address . Delivery person reached your right address nd give you your product. ... If u want any help plz mail me nd I will try help you.... Thank u so much
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir we are extremely sorry for any damage in product. So I tell u that u can exchange this product we will provide u scratch free nd new products. U send us exchange request nd we will help to ASAP. Again we are sorry for this damage. Thank u

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