Subject: English Language Test - B Md Farooq Husain
From: B Md Farooq Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 15:33:28 -0400

| | Foreign Language Screening Test

Name | B Md Farooq Husain     /  (+91) 9866422201    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,
We are feeling of regret to let you know that we have attempted to reach out at your mentioned address to hand-over your order of handbag placed on ours store. Our delivery boy is unable to find out your address and make a call you, please do set and check out your delivery address again and contact us immediately to collect your order from warehouse and get it delivered as soon as possible. The courier service might be unable to locate the right address because of some missing details like address. If the address of delivery is incorrect, then the guy on that wrong address would refuse to receive the package.
Thanking you to choose our store and purchase a handbag. Your support and trust in us are much appreciated.

Thanking you,

Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We would like to say thanks for your order with us, and let you know that we have received your email regarding scratched item delivered to you. We are feeling regret to get your order delivered as it has too many scratches. We’re working on that issue at the moment, and will escalate it to the concerned team. Will ask them regarding the same issue and will get you an answer back shortly.
Kindly accept our regress and your scratched order of TV Cabinet is going to be returned and replaced with a new unit, and our technician team will install it soon.
If you have any other queries, just do let us know, and we’ll be glad to help you out. And have a nice day.

Thanks,

Customer Support

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