Subject: English Language Test - Swaroopa Goud
From: Swaroopa Goud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 09:21:32 -0400

| | Foreign Language Screening Test

Name | Swaroopa Goud    /  (+91) 8520975174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Christina,

I am so sorry to learn that your order has not arrived. I understand how frustrated
this must be .I have tracked your package, It has been shipped and handed over to courier company the same day when the order has been placed.

The courier tried to deliver the order, but the Address mentioned by you was incorrect, if u can provide the proper address, we will deliver it within 24 hours.

once again I sincerely apologize for the inconvenience

Sincerely,

Swaroopa,

Customer Care Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are so sorry that our product didn't meet your expectations. However we are grateful for your feedback. As requested, We have processed the return of the Tv Cabinet you purchased from us.

Please note that we have attached to this email a shipping label you can print and attach to the Tv cabinet  to enable you ship it to us free of charge.

Repackage the item into the same shipping box it came with and attach the shipping label you have printed and take it to the nearest courier center.

Once we have received the item, We would issue you a refund within 7 days.

Once again we apologize for any inconvenience caused by this and we look forward to your continued patronage in the future.

sincerely,

Homebox Team,
Livesalesman.

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