Subject: English Language Test - Sunny Gupta
From: Sunny Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 03:24:40 -0400

Foreign Language
Screening Test

Name

Sunny
Gupta    /  (+91) 9691535091    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings Customer,

Thank you for reaching out to us.

I apologize for the inconvenience. As I can check your delivery address was
incorrect so we couldn't deliver it to you. As our policy, our Courier partner
has to return the product to our warehouse if it isn't delivered within 5 days.
Please provide the correct address and make sure the delivery address is correct
so we can deliver it to you this time.

Please feel free to reach out to us again.

Happy Shopping.

Thank you

Sunny Gupta

Baby shop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
Customer.

Thank you for reaching out to us.

I apologize for the inconvenience. As I checked your order details and we
contacted our installation team they provide a few pictures after installation.
As I can see there are no scratch marks on the product after the installation,
so we can't provide any replacement/refund for the product. You can send us
pictures of the scratches on the products for further investigation.

Please feel free to reach out to us again.

Happy shopping.

Thank you

Sunny Gupta

Homebox Team