Subject: English Language Test - PRAVEEN PATEL
From: PRAVEEN PATEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 12:30:03 -0400

| | Foreign Language Screening Test

Name | PRAVEEN PATEL    /  (91) 7303298559    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting Babyshop.com.

After reviewing your email, I completely understand that you have still not received your ordered bag yet and 14 days have been passed.

I can completely understand how frustrating this can be when something like this happens.

Please do not worry, I will surely assist you today.

To help you here, I have immediately check order details and can see that order was handed over to the carrier same day when order was placed.

However, Carrier has annotated that there is some error with the delivery address from their end. That's why, it is taking time to deliver the order.

There is no need to worry here, I have now contacted the carrier and provided them correct delivery address once again

There, best rest assured, you will receive your order within next 2-3 days.

I understand that you have already waited 14 days fir your order, however, please wait little bit more, you will receive the order as soon as possible.

I hope I have been able to help you here.

Have a great week ahead and stay safe:)

Warmest regards

Praveen Patel

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox.

After reviewing your email, I completely understand that the TV cabinet is having many scratches.

I can completely understand how frustrating this can be when something like this happens.

Please do not worry, I will surely do my best to assist you today.

I really want to help you here with replacement, however, I can see that the product was sold by a marketplace seller and only fulfilled by Homebox.

Therefore, we are not getting option to send you replacement cabinet.

However, to help you here, we have to options:

1. Full refund on return

2. Discount of 10% for the item

Please let us know how would you like to proceed so that we can process your request.

Thank you for your efforts and we will be waiting for your next email communication.

Have a great week ahead and stay safe:)

Warmest regards

Praveen Patel

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