Subject: Arabic Language Test - ABDUL HALEEM
From: ABDUL HALEEM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 11:04:45 -0400

| | Foreign Language Screening Test

Name | ABDUL HALEEM    /  (91) 9818601309    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Most respected sir
I would like to inform you that you have demanded a bag. I have sent your bag. My courier has reached on the place where you demanded your bag. But, your adress is not correct. I request you humbly check the adress again and guide me correct adress. I hope you will answer me and guide me accroate adress. Thanking you

If you not consider about my email my courier will go back

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Ok sir
But I wout like to inform you that you have spoiled your time and didn't inspect your TV Cabinet.
There is no chance to refund or return your TV cabinet. This wasyour responsibility to inspect your cabinet on receing time.
I can not do anything in this matter.your request is out of my policy. So, sorry
I think you have understood the queries.
Thanking you

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