Subject: English Language Test - Ashwin Sharma
From: Ashwin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 06:45:08 -0400

| | Foreign Language Screening Test

Name | Ashwin Sharma    /  (91) 7860676457    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject- Regarding the delivery status.

Hello Sir/Ma'am,

Thanks for shopping from our website. We are pleased to inform you that you have ordered a hand bag 14 days back Order ID 123 and it was shipped by us and handed over to the courier same day the day it was placed.But, the delivery address mentioned to the courier seems to be wrong and the order is still with the courier company.

In this case, we request you to please contact the courier and ask to mention the right delivery address so that they can again deliver the item and if for any reason the courier company is still not able to deliver the order in the updated address, please check and update the delivery address in our website and re- order the item again and you will surely receive the order as per the expected date as soon as possible.

Here, the courier company website is www.xyz.com and the toll free number - 0#####.

We appreciate your support and understanding and for any future queries please call us back.

Thanks and Regards

ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject- Regarding the complaint raised for the damaged TV Cabinet.

Hello Abdul,

Thanks for contacting us and we really appreciate your patience and understanding. As we received your complaint for the TV Cabinet which have purchased last week, we really apologize that you have received a damaged product having too many scratches on it. We assure you that we will resolve this issue as soon as possible.

We have forwarded your complaint to your product service team and they will contact you and help you with the replacement of the TV cabinet within 5 to 6 next working days.

We are thankful for such support and we really hope that this kind of issue will not happen again in future.

Thanks and Regards
ABC

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