Subject: English Language Test - Asraf Hussain
From: Asraf Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 08:04:20 -0400

| | Foreign Language Screening Test

Name | Asraf Hussain    /  (91) 8608100430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam,
We had tried to deliver your handbag that you ordered but unfortunately the courier service can&#039;t find your correct location. Please we request you to check the information of delivery address and make call to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/mam,
We apologise for any inconvenience you have experienced we will do everything we can make to make it right as soon as possible.

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