Subject: English Language Test - Asraf Hussain
From: Asraf Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 08:04:02 -0400

| | Foreign Language Screening Test

Name | Asraf Hussain    /  (91) 8608100430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam,
We had tried to deliver your handbag that you ordered but unfortunately the courier service can't find your correct location. Please we request you to check the information of delivery address and make call to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/mam,
We apologise for any inconvenience you have experienced we will do everything we can make to make it right as soon as possible.

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